Microsoft Business Applications
Dynamics 365 Solutions
Transform your business operations with intelligent CRM and ERP solutions powered by Dynamics 365. Streamline sales, customer service, finance, and operations with Microsoft's enterprise business applications.
Sales
Customer Service
Finance
Supply Chain
Human Resources
Business Central
Customer Insights
Commerce
Field Service
Comprehensive Business Applications Suite
All modules seamlessly integrated with Microsoft 365 and Power Platform
Sales
Customer Service
Field Service
Contact Center
Finance
Supply Chain
Commerce
Business Central
Human Resources
Customer Insights
Project Operations
Dynamics 365
Intelligent Business Applications for the Modern Enterprise
Dynamics 365 combines CRM and ERP capabilities into applications that work seamlessly together across sales, customer service, field service, finance, supply chain, commerce, and human resources.
Built on Microsoft Azure and integrated with Microsoft 365, Teams, Outlook, and the Power Platform, Dynamics 365 provides a unified digital ecosystem that connects your people, processes, and data—enabling intelligent decision-making at every level.
As a Microsoft Solutions Partner with certified Dynamics 365 consultants, we help UK organisations implement, customise, and optimise Dynamics 365 to drive measurable business outcomes.
Sales & Marketing
AI-driven insights, relationship intelligence, and pipeline management.
Customer Service
Omnichannel engagement, AI-powered case resolution, and self-service portals.
Finance & Operations
Real-time financial visibility, automation, and predictive analytics.
Supply Chain
Intelligent planning, inventory optimisation, and logistics management.
Dynamics 365 Services
End-to-end Dynamics 365 implementation, customisation, integration, and managed services from Microsoft certified consultants.
Implementation & Deployment
Full lifecycle D365 implementation from requirements gathering and solution design through to configuration, data migration, testing, and go-live support.
Integration Services
Seamlessly connect Dynamics 365 with Power Platform, Azure, Microsoft 365, Teams, SharePoint, and third-party systems for a unified ecosystem.
Customisation & Extensions
Tailor Dynamics 365 to your unique processes with custom entities, business rules, Power Automate flows, plugins, and Power Apps components.
Data Migration & Upgrade
Secure, structured migration from legacy CRM/ERP systems to Dynamics 365 with data cleansing, mapping, validation, and user acceptance testing.
Analytics & Reporting
Interactive Power BI dashboards, AI-driven insights, and real-time reporting embedded within Dynamics 365 for data-driven decision making.
Managed Support & Optimisation
Ongoing administration, proactive monitoring, user training, and continuous improvement to maximise your Dynamics 365 investment.
How We Deliver Dynamics 365 Success
A proven implementation methodology refined over 50+ successful Dynamics 365 projects.
Discovery & Business Analysis
We conduct workshops to understand your business processes, pain points, and objectives. Our consultants map requirements to Dynamics 365 capabilities and define the solution blueprint.
Solution Design & Prototyping
Our architects design the solution including data model, security roles, integrations, and customisations. We build a prototype environment for stakeholder review and feedback.
Agile Implementation & Testing
Using agile sprints, we configure, develop, and test iteratively. Regular demos keep you engaged throughout, with comprehensive UAT ensuring the solution meets your requirements.
Data Migration & Integration
We manage the secure migration of your legacy data with full validation. APIs and connectors are configured to integrate D365 with your existing systems and Microsoft ecosystem.
Training & Change Management
Comprehensive training programmes ensure user adoption. We deliver role-based training, user guides, and change management support to embed Dynamics 365 into daily operations.
Go-Live & Managed Support
Structured go-live with hypercare support ensures a smooth transition. Our managed services provide ongoing administration, optimisation, and user support post-launch.
What You'll Achieve with Dynamics 365
Organisations leveraging Dynamics 365 with Edgway's expertise experience transformative results.
Dynamics 365 + Power Platform
Unlock the full potential of Dynamics 365 by extending it with Microsoft Power Platform. Build custom applications, automate processes, and gain deeper insights without complex coding.
Our team specialises in creating seamless integrations between Dynamics 365 and Power Apps, Power Automate, Power BI, and Copilot Studio—delivering a truly connected enterprise experience.
Power Apps
Custom apps on D365 data
Power Automate
Automate D365 workflows
Connected Enterprise Ecosystem
Dynamics 365 + Microsoft 365 + Power Platform + Azure = One unified digital platform for your entire organisation.
Ready to Transform with Dynamics 365?
Book a free discovery call with our Dynamics 365 specialists. We'll assess your requirements and provide a tailored roadmap for your CRM or ERP transformation.
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