Microsoft Dynamics 365 CRM
Connect customer records, donation histories, service requests, and sales pipelines in a single, intelligent CRM platform built on Microsoft Dataverse.
- Dynamics 365 Sales & Pipeline Intelligence
- Customer Insights & Journeys (Targeted Omnichannel Marketing)
- Customer Service & Multichannel Contact Centers
- Fundraising and Engagement for Nonprofits
Business Central & Finance ERP
Eliminate silos between accounting, warehouse inventory, order fulfillment, and procurement. Deliver real-time cash flow visibility and automated compliance.
- Dynamics 365 Business Central implementation
- Multi-currency and global entity consolidation
- Automated accounts payable / receivable processing
- Warehouse management & inventory forecasting
Microsoft Power Platform
Automate manual spreadsheets, replace paper forms, and build secure internal applications in weeks rather than months without expensive bespoke development.
- Power Apps for desktop & mobile field workers
- Power Automate robotic process workflows
- Power Pages for secure customer & supplier portals
- Centre of Excellence (CoE) Governance & Security frameworks
Microsoft Azure Infrastructure
Modernise legacy on-premises servers, establish resilient disaster recovery, and optimize cloud consumption with certified Microsoft Azure Cloud architects.
- Secure cloud migrations & datacenter decommissioning
- Azure Virtual Desktop (AVD) for hybrid workforces
- Zero Trust network security and Entra ID identity
- Continuous FinOps cost optimization and budgeting
Data, Fabric & Microsoft Copilot
Turn fragmented operational databases into unified enterprise intelligence using Microsoft Fabric, Synapse, Power BI dashboards, and enterprise Copilot AI.
- Microsoft Fabric unified data lakehouse architecture
- Executive Power BI dashboards with real-time sync
- Microsoft 365 Copilot readiness & data permission audits
- Custom Copilot Studio AI agents for staff and customers
Edgway Operate: Managed Support
Your digital transformation does not conclude at go-live. Edgway Operate provides dedicated UK-based engineers, SLA guarantees, proactive release monitoring, and continuous platform evolution.
- Direct access to named tier-3 Microsoft consultants
- Guaranteed response SLAs (down to 1 hour critical)
- Major Microsoft wave release testing & proactive adoption
- Flexible change hours for custom tweaks and continuous enhancement
